The term “Partner” refers to a manufacturer, that is a third-party supplier chosen and approved by HOM and whose products and services are referred to on our Website.
The term “Website” refers to our Website www.healthoptimizingmanila.com
By providing personal information to us (or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us and this may affect the services we can provide to you.
In this Policy, where we say “disclose”, this includes to transfer, share, send, or otherwise make available or accessible your personal information to another person or entity.
What is personal information?
Personal information is information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identified individual, and any indication of intention in respect of an individual.
How do we collect personal information?
Where practical, we will collect personal information directly from you. Generally, this collection will occur when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may collect personal information about you when you purchase or make enquires about the products and services we sell and implement, when you enter competitions, when you register for promotions, when you subscribe to receive marketing from us (e.g. e-newsletters), when you like or follow us on any of our social media marketing platforms or when you request brochures or other information from us. We may also collect your personal information when you complete surveys or provide us with feedback.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person places an inquiry, requests for support or orders a product or service from one of our Partners which originally was a lead generated by us. Where this occurs, we will assume you have consented to your personal information being collected by us and to us handling it in accordance with this Policy. You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent.
What personal information do we collect?
Generally, the type of personal information we collect about you is the information that is needed to facilitate your purchase of our products and/or services on your behalf. For example, we may collect details such as your name, residential address, mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number and expiry date) and other details relevant to your order. When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback form you have sent to us. We also collect information that is required for use in the business activities of HOM and our related entities, including for example, financial details necessary in order to process various transactions, and any other relevant personal information you may elect to provide to us.
In some circumstances, we may collect personal information from you which is regarded as sensitive information. Sensitive information includes types of personal information such as your racial or ethnic origin. We will only collect sensitive information about you with your consent and where reasonably necessary for, or directly related to, one or more of our functions or activities. Where you provide sensitive information to us, you consent to us using that sensitive information for the purpose for which it was collected.
When we act as agent
When we deliver the products and services for you, we usually do so as agent for or on behalf of the relevant Partner. This means that we usually collect personal information about you both for our internal purposes (e.g. to process your order), and on behalf of the parties for whom we act as agent, for their internal purposes (e.g. to provide the product or services). Accordingly, the consent you provide under this Policy to the collection and use of personal information by us, applies equally to the parties whose products and services we sell.
We act as agent for or on behalf of the many Partners we engage with, so it is not possible for us to set out in this Policy all of the Partners for whom we act nor exactly how each of these Partners will use your personal information. If you wish to contact us for further information, please refer to the “Feedback / Complaints / Contact” section below.
How do we use personal information?
Where you contact us in relation to a product or service, the primary purpose for which we collect your personal information is generally to provide you with advice and/or to assist you with the products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Policy. By providing us, or otherwise allowing us to collect, your personal information, you consent to us using and disclosing your personal information for the purposes for which it was collected, and for related or ancillary purposes, such as any one or more of the following purposes:
identification of fraud or error; regulatory reporting and compliance; developing, improving and marketing our products and services and those of our related entities;
servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you; involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you; to facilitate your participation in loyalty programs; to analyse trends in product and services sales; for marketing activities including but not limited to mail-outs, emails, e-newsletters, SMS notifications and telephone calls; internal accounting and administration; and other purposes as permitted or required by law (e.g. to prevent a threat to life, health or safety).
We will only send e-newsletters or other promotional materials to you if you have not opted out to receive them. You can unsubscribe to not receive e-newsletters and other promotional materials by following the relevant links on our website or emails previously sent to you.
We are only allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
Is personal information disclosed to third parties?
Yes. You also consent to the personal information about you which we collect or receive being processed, transferred and/or disclosed by us in the following circumstances:
in each of the circumstances set out in the previous section “How do we use personal information?”; as permitted or required by law; to various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; to third party suppliers of IT based solutions that assist us in providing products and services to you; to our related entities and brands (including companies based overseas); to a Partner for the purpose for which the information was collected or for a related purpose (for example to facilitate and process your order or warranty); to comply with our legal obligations; to comply with a request from a qualified government department if we are satisfied that they have the authority to make such request; where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter; to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide; and to third parties for the purpose of analysing trends in product and services sales.
The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information in relation to collection by Partners, see the heading above titled "When we act as agent". Where we disclose your personal information to such Partners, you agree that we will not be required to ensure their compliance with applicable privacy laws or otherwise be liable or accountable for how they handle your personal information.
Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.
Security of information
HOM has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. HOM regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.
Access to and correction of personal information
Subject to any exceptions set out in applicable privacy laws, we invite you to access any personal information we may hold about you. Where personal information we hold about you is not accurate, complete, up-to-date or relevant, you may ask us to correct that personal information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to personal information before complying with such a request. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or seek correction of any personal information we hold about you, please refer to the “Feedback / Complaints / Contact” section below. You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct.
Should you no longer wish to receive e-newsletters or other promotional material, participate in market research or receive other types of communication from us, simply Unsubscribe from one of our recent emails to you. Please refer to the “Feedback / Complaints / Contact” section below.
3rd Party Tracking
Feedback / Complaints / Contact
If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please email us at clientcare@
Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our Website.
Last updated 19 September 2017